Reduction in Average
Response Time
Lower Cost Per
Customer Interaction
First Contact
Resolution Rate
Your Customers Are Reaching Out Everywhere. Your Team Is Drowning!
Customers reach out on WhatsApp, email, phone, and social media—but they all expect fast, personalized support. Meanwhile, your team is stuck juggling multiple tools, losing context, and struggling to keep up.
This is not a team problem. This is a systems problem. And IBTx.ai is the system that solves it - permanently, intelligently, and at any scale!
How You Can Get Best ads Using Mindverse
Link Ads Accounts
Easily connect Meta, LinkedIn, and other platforms imports competitor ads
Automated Ad Analysis
Get a detailed breakdown, plus you can ask direct questions like ChatGPT
Proven Creative Variations
Winning campaigns, combining insights from both your ads and your competitors
Return on Investment
Get 80% Cut in Production Costs. 15+ Hours Saved Weekly for a 5-person team
Eight Capabilities. One Unified Customer Experience Engine!
Customer Service
Resolve Every Customer Query Instantly — Across Every Channel — With Accuracy and Warmth.
What this means for your business:
- Instant FAQ and query resolution
- Seamless human handover
- 24/7 support, no extra staff
- AI trained on your business
- Supports chat, voice, WhatsApp, and email
- Accurate responses across all channels
Omnichannel Messaging
One Inbox. Every Channel. Zero Missed Messages. Total Customer Clarity.
What this means for your business:
- WhatsApp, live chat, email, SMS, Facebook, Instagram — all in one inbox
- Customer profile and interaction timeline attached to every conversation
- Channel-specific formatting - messages look native on every platform
- Full conversation history visible regardless of which channel was used
- AI-suggested responses to speed up your human agents' reply time
- Real-time conversation routing to the right agent or AI employee
Live Chat Support
Convert Every Website Visitor Into a Customer With AI-Powered Live Chat That Never Sleeps.
What this means for your business:
- AI chat widget deployed on your website - branded to your business
- Answers product, service, and pricing questions in real time
- Escalates to a human agent with full chat history when needed
- Greets every visitor instantly with a personalised, contextual opening
- Captures visitor details and qualifies them as leads automatically
- Available 24/7 - converting visitors even while your team sleeps
WhatsApp Chat Support
Meet Your Customers on the World's Most Used Messaging App — and Serve Them Instantly.
What this means for your business:
- AI responds to every WhatsApp message within seconds — 24/7
- Sends proactive updates - order status, appointment reminders and notifications
- Full conversation history synced to your CRM and unified omnichannel inbox
- Handles customer queries, FAQs, complaints, and service requests
- Booking and scheduling handled directly in the WhatsApp conversation
- Escalation to a human agent mid-conversation when needed
Service Appointment Booking
Let Customers Self-Serve Their Service Bookings — Confirmed Instantly, Managed Automatically.
What this means for your business:
- Customers book service appointments via chat, WhatsApp, voice, or email
- Instant booking confirmation sent with all appointment details
- Rescheduling and cancellation handled automatically without staff involvement
- Real-time calendar availability shown — no double-bookings, no conflicts
- Automated reminders sent 24 hours and 1 hour before every appointment
- Full appointment history logged in your CRM against each customer record
Ticket Management
Never Lose a Support Request Again — Every Ticket Logged, Routed, and Resolved.
In high-volume customer service, missed tickets lead to poor customer experiences. IBTx.ai Ticket Management automatically captures, prioritizes, and routes support requests across every channel—ensuring every issue is tracked, resolved, and followed through.
What this means for your business:
- Auto-creates a ticket for every inbound support request across all channels
- Routes tickets to the right agent or department instantly
- Automated follow-up when tickets approach SLA breach thresholds
- Categorises and prioritises tickets automatically based on content and urgency
- Real-time ticket status visible to both customer and your team
- Resolution rate tracking and agent performance analytics built in
AI CX Employee
Your Most Consistent, Most Available, Most Knowledgeable CX Team Member - Powered by AI.
What this means for your business:
- Handles thousands of simultaneous CX conversations across all channels
- Trained on your products, policies, FAQs, and tone of voice
- Continuous learning — improves with every conversation it handles
- Consistent, accurate, on-brand responses — every interaction, every time
- Fluent in English and Arabic — serving the full UAE customer base
- Add AI CX Employees for just AED 1,250/month each
CX Employee Handover
Seamless Escalation to Your Human Team - With Every Detail Your Agent Needs to Resolve It.
What this means for your business:
- AI detects escalation triggers instantly
- Smart handover to the right agent
- Full conversation and customer profile
- No repeated customer explanations
- Instant escalation alerts
- Every handover tracked for quality
Built for Every Business Where Service Is the Differentiator.
Always get real-time growth in your business with AI Workforces. Subscribe Now !
Healthcare Providers
Deliver instant patient support, effortless appointment booking, and compassionate follow-up- 24/7.
Retail & E-Commerce
Instantly resolve order issues, returns, and product questions before they impact customer trust.
Real Estate Agencies
Deliver seamless communication for buyers and tenants at every stage of the property journey, from inquiry to handover.
Financial Services
Respond instantly to account queries, applications, and service requests with accuracy and compliance.
Hospitality & Restaurants
Deliver instant support, smooth booking management, and proactive communication for every guest.
Automotive
Support customers with instant responses to inquiries, parts availability, and booking requests across every channel.
Education Institutions
Deliver fast, reliable support for admissions, schedules, and student-related queries across every touchpoint.
Professional Services
Strengthen long-term client relationships with proactive engagement, personalized communication, and referral campaigns.
How You Can Get Best ads Using Mindverse
Link Ads Accounts
Easily connect Meta, LinkedIn, and other platforms imports competitor ads
Automated Ad Analysis
Get a detailed breakdown, plus you can ask direct questions like ChatGPT
Proven Creative Variations
Winning campaigns, combining insights from both your ads and your competitors
Return on Investment
Get 80% Cut in Production Costs. 15+ Hours Saved Weekly for a 5-person team
Customer experience, reimagined with AI
Your dependable AI teammates—working for you, but always under your guidance. With Mindverse, shape every conversation across calls, emails, and proactive support to feel truly personal.
Skip the tech struggles. Set up effortlessly and get started right away
Tailor your support with the AI model that matches your business—and swap it anytime.
AI takes care of routine tasks, while complex cases are seamlessly routed to the right agent
Every customer interaction builds loyalty or breaks it. Make each count.
IBTx.ai Customer Experience gives you the infrastructure to deliver exceptional service at any scale — starting within 48 hours.
- AI CX employee trained on your business, live in 48 hours
- Omnichannel inbox for WhatsApp, chat, email, voice, and social
- Consistent, accurate, on-brand responses 24/7
- Full ticket management, analytics, and reporting from day one
- Dedicated Customer Success Manager for ongoing CX support
Enterprise-Grade Security and Privacy
From encryption to verified access, we protect your business with the highest security and privacy standards.
Customer experience, reimagined with AI
Your dependable AI teammates—working for you, but always under your guidance. With Mindverse, shape every conversation across calls, emails, and proactive support to feel truly personal.
Words from Those Who Love Using IBTx.ai
“IBTx.ai has connected everything in minutes—now we run our entire workflow from one clear dashboard!”
“IBTx.ai helps us qualify leads, answer policy questions, and automate renewals. Our conversion rate improved by 38%.”
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
“Reservations are up, guests are happier, and our repeat business has grown steadily since we started using IBTx.ai.”
"From membership inquiries to class bookings, IBTx.ai handles everything seamlessly and keeps our members engaged.”
“Setting up IBTx.ai was incredibly simple. Within hours, our AI employees were handling customer queries 24/7 without missing a beat.”
“ From scattered systems to a single source of truth—IBTx.ai made it effortless!"
"The AI Chat Employee helped us convert more leads by responding instantly. We saw a noticeable increase in sales within weeks.”
“From booking inquiries to traveler support, IBTx.ai transformed our customer experience. Bookings increased, and our customer loyalty has grown significantly.”
“IBTx.ai helped us capture 3x more property leads and schedule viewings automatically. Our closing rate has never been better.”
"Appointment reminders and patient follow-ups are now fully automated. No-shows reduced by 60% and patient satisfaction is higher than ever."
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
Words of our valuable customers
Words from Those Who Love Using IBTx.ai
Experience the future of Customer Experience with AI Workforce built to simplify Customer Conversations, Improve Service and Drive Growth. All on 1 Platform. IBTx. ai
“IBTx.ai has connected everything in minutes—now we run our entire workflow from one clear dashboard!”
“IBTx.ai helps us qualify leads, answer policy questions, and automate renewals. Our conversion rate improved by 38%.”
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
“IBTx.ai helped us automate client communication and respond faster to inquiries. We’re winning more clients and closing deals more efficiently than ever.”
“Reservations are up, guests are happier, and our repeat business has grown steadily since we started using IBTx.ai.”
"From membership inquiries to class bookings, IBTx.ai handles everything seamlessly and keeps our members engaged.”
“Setting up IBTx.ai was incredibly simple. Within hours, our AI employees were handling customer queries 24/7 without missing a beat.”
“ From scattered systems to a single source of truth—IBTx.ai made it effortless!"
"The AI Chat Employee helped us convert more leads by responding instantly. We saw a noticeable increase in sales within weeks.”
“ Our customers love the fast, personalized responses. IBTx.ai made our support experience feel premium."
“The AI Voice Employee handles calls seamlessly, reducing wait times and improving customer engagement across all channels.”
“From booking inquiries to traveler support, IBTx.ai transformed our customer experience. Bookings increased, and our customer loyalty has grown significantly.”
“IBTx.ai helped us capture 3x more property leads and schedule viewings automatically. Our closing rate has never been better.”
"Appointment reminders and patient follow-ups are now fully automated. No-shows reduced by 60% and patient satisfaction is higher than ever."
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
“Our AI Chat Employee handles thousands of customer queries daily and helps us convert more visitors into loyal customers.”
“IBTx.ai streamlined our admissions process and student inquiries. Enrollment increased by 45% in just one semester."
