Trusted by Fortune 500 Companies, Global Brands, Government Organizations & Leading Businesses Across the Middle East.
AI Workforce that makes customer support effortless
The Speed Gap
The Availability Gap
Your customers don’t follow business hours. They browse, research, and send messages at any time, day or night. If your business is unavailable, they quickly turn to a competitor. With 24/7 AI customer service, every inquiry gets an instant reply, helping improve customer engagement, boost lead conversion, and reduce lost opportunities. Staying responsive around the clock gives your business a better chance to win more customers and build trust across WhatsApp, phone, email, and live chat.
The Consistency Gap
The Retention Gap
Many businesses focus more on gaining new customers than keeping existing ones. But customer retention matters more — loyal customers drive growth. Strong customer engagement and loyalty strategies help reduce churn and increase long-term business success.
- Every missed lead is lost revenue - not just today, but for the lifetime of that customer relationship.
- Every inconsistent service experience is a negative review waiting to happen - or a silent churn that never shows up in your analytics until it's too late.
- Every hour your team spends on repetitive queries, and administrative tasks is an hour they're not closing deals, building relationships, or growing business.
- Every customer you lose becomes revenue for your competitor.
- IBTx.ai is the AI Operating System that closes every one of these gaps - simultaneously, intelligently.
- One platform that captures every lead the moment they raise their hand. Qualifies them instantly. Nurtures them intelligently. Books appointments automatically.
- Not just a chatbot or automation tool - IBTx.ai is a unified AI-powered customer experience platform built to turn every interaction into revenue.
Transforming Businesses with AI Workforce
AI Chat Employee
A fully trained AI Chat Employee that manages your website live chat, WhatsApp, and email all at once — delivering instant responses 24/7.
AI Voice Employee
A fully trained AI Voice Employee that answers inbound calls, handles common queries, schedules appointments, and transfers complex cases to your team.
AI Workforce in EN + AR
Your AI speaks both English and Arabic fluently —serving the full breadth of the UAE's diverse, multilingual customer base without compromise.
UAE Landline Number
Get a dedicated UAE landline number answered by your AI Voice Employee — helping your business build local trust and a strong professional presence.
CX Specialist Handover
When a customer requires human assistance, AI seamlessly transfers the conversation with full context, conversation history, and sentiment analysis included.
Live Call Forwarding
Seamlessly transfer complex calls to the right team member with full context, so customers never repeat themselves and your team is always prepared.
AI Knowledge Hub
Turn your AI into a business expert by training it on your website, product catalogue, FAQs, policies, and pricing — always accurate and automatically up to date.
Basic CRM
Every lead, every contact, every conversation — captured, organised, and searchable in your CRM. Know your customers.
Analytics Dashboard
Bespoke dashboards, data exports, and executive-level reporting designed around your business KPIs and decision-making frameworks.
Omnichannel Inbox
Bespoke dashboards, data exports, and executive-level reporting designed around your business KPIs and decision-making frameworks.
Custom Integration
Deep integrations with your existing CRM, ERP, property management, or industry-specific platforms — built and maintained by IBTx.ai's technical team.
Success Manager
A dedicated Success Manager helps onboard teams, optimize AI performance, and ensure maximum business value.
AI Workforce that makes customer support effortless
IBTx.ai Workforce
A dedicated AI teammate that delivers instant answers, improves over time, and stays by your side—without ever needing a break
Next-Gen Omnichannel Inbox
Outdated tools slow you down. Our modern helpdesk delivers faster support, smarter collaboration, and happier customers
We're Your AI-Powered Competitive Advantage!
The Middle East market moves fast. Your customers expect more. Your competitors are investing in AI. The question is no longer whether your business needs an AI-powered Customer Experience platform. The question is whether you can afford to be the last one in your industry to have one.
Built for the Middle East - Not Adapted for It
Most customer experience platforms are built for Western markets and later adjusted for the Middle East. IBTx.ai is different - built specifically for the Middle East with native English and Arabic AI, regional phone support, and a deep understanding of the region’s fast-moving business environment.
One Platform. No Integration Chaos.
Many businesses rely on multiple disconnected tools - chatbots, CRM systems, booking software, email platforms, and WhatsApp tools. This fragmented setup creates poor customer experience, slows business automation, and reduces efficiency.
IBTx.ai replaces multiple tools with one unified platform for chat, voice, CRM, automation, analytics, and customer operations. No integration issues, no data silos, and no multiple vendor costs - just smarter business automation that improves efficiency and drives growth.
AI That Understands Your Business — Beyond Generic Automation
Live in 48 Hours. Not 48 Weeks.
Dedicated AI Success Team — From Setup to Scale
Every IBTx.ai customer - from Starter to Enterprise - gets a dedicated Customer Success Manager from day one. No ticket queues, chatbot support, or generic help articles - just real expert support from someone who understands your business, goals, and challenges.
scalable AI platform, business growth, and enterprise automation
Transparent, Flexible Pricing — Built for Your Growth
Trusted by Leading Businesses Across the Middle East
Businesses using IBTx.ai respond to leads faster, improve lead conversion, strengthen customer retention, and drive greater revenue growth with leaner, more efficient teams. The results are proven — the only question is when you start.
Customer experience, reimagined with AI
IBTx.ai empowers every AI employee to handle sales, support, reception, retention, and customer engagement while following your business rules, knowledge, and brand voice across every channel.
IBTx.ai Onboarding Process
Many businesses think AI implementation is complex and time-consuming. IBTx.ai makes it simple — our team handles setup, integrations, and configuration, so you can go live fast with zero disruption and start seeing results within days.
From the moment you join IBTx.ai, you'll be assigned a dedicated Customer Success Manager who contacts you within 24 hours to schedule your onboarding call. During your onboarding, we will:
- Business & Goal Discovery
- Channel Integration Setup
- AI Employee Configuration
- Go-Live Planning
Focus on growth while we deliver onboarding beyond the AED 1,500 setup fee. We'll set up everything you need:
- Website Live Chat
- WhatsApp Business
- UAE Landline Number
- Knowledge Base Training
- English & Arabic Support
Once your channels are connected and AI is trained, your Customer Success Manager completes a final review with your team and launches your AI workforce.
- Instant support for website
- Smart replies on WhatsApp & email
- 24/7 AI voice call handling
- Every lead and query captured
Every month, your Customer Success Manager reviews your AI performance with you to identify improvements and growth opportunities.
- AI response speed & quality?
- Escalation frequency?
- Lead capture & conversion rate?
- Calendar booking efficiency?
- Customer satisfaction level?
Based on performance data, your Customer Success Manager continuously optimizes your AI — improving workflows, training new use cases, and scaling AI capabilities as your business grows.
IBTx.ai is not a set-and-forget tool. It’s a continuously evolving AI workforce designed to improve performance, efficiency, and results every month!
Words from Those Who Love Using IBTx.ai
“IBTx.ai has connected everything in minutes—now we run our entire workflow from one clear dashboard!”
“IBTx.ai helps us qualify leads, answer policy questions, and automate renewals. Our conversion rate improved by 38%.”
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
“Reservations are up, guests are happier, and our repeat business has grown steadily since we started using IBTx.ai.”
"From membership inquiries to class bookings, IBTx.ai handles everything seamlessly and keeps our members engaged.”
“Setting up IBTx.ai was incredibly simple. Within hours, our AI employees were handling customer queries 24/7 without missing a beat.”
“ From scattered systems to a single source of truth—IBTx.ai made it effortless!"
"The AI Chat Employee helped us convert more leads by responding instantly. We saw a noticeable increase in sales within weeks.”
“From booking inquiries to traveler support, IBTx.ai transformed our customer experience. Bookings increased, and our customer loyalty has grown significantly.”
“IBTx.ai helped us capture 3x more property leads and schedule viewings automatically. Our closing rate has never been better.”
"Appointment reminders and patient follow-ups are now fully automated. No-shows reduced by 60% and patient satisfaction is higher than ever."
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
