On this page
About
Acceptance of These Terms
Business Use
Definitions
Accounts and Authorized Users
Customer Responsibilities
AI Services and Outputs
AI Disclosure and Impersonation
Calls, Messages, Marketing, and Recordings
Acceptable Use
Customer Data
AI Training and Service Improvement
Personal Data and Privacy
Security
Confidentiality
Subscription Plans
Automatic Renewal
Fees, Taxes, and Payment
Refunds
Price and Plan Changes
Intellectual Property
Output Ownership
Third-Party Services
Beta and Preview Features
Availability and Maintenance
Suspension
Termination
Data Export and Deletion
Disclaimer of Warranties
Limitation of Liability
Customer Indemnification
Enterprise Intellectual-Property Indemnity
Changes to the Services
Changes to These Terms
Force Majeure
Governing Law and Jurisdiction
Notices
Assignment and Relationship
General Provisions
Contact
About IBTx.ai
IBTx.ai is an artificial-intelligence workforce automation platform operated by Intelligent Business Technologies LLC, Trade Licence No. 629818, registered with the Dubai Chamber of Commerce in the United Arab Emirates, with its office at 1901–1908, Al Shafar Tower 1, TECOM, P.O. Box 124372, Dubai, United Arab Emirates.
IBTx.ai provides software tools that businesses may configure to support or automate aspects of customer engagement, sales, customer support, communications, and operational workflows. These tools may include AI Chat Employees, AI Voice Employees, customer-experience tools, integrations, analytics, automation features, and related services.
The availability of features may depend on the subscription plan, geographic location, third-party integrations.
Acceptance of These Terms
These Terms and Conditions (“Terms”) govern access to and use of the IBTx.ai website, platform, applications, APIs, AI systems, documentation, and related products and services (collectively, the “Services”).
By creating an account, executing an Order Form, purchasing a subscription, or accessing or using the Services, you confirm that you have read and accepted these Terms, are at least 18 years old, have authority to bind the organization you represent, and will use the Services for legitimate business or professional purposes.
If an Order Form, statement of work, Data Processing Agreement, Service Level Agreement, or other written agreement expressly conflicts with these Terms, the more specific written agreement controls to the extent of that conflict.
Business Use
The Services are intended primarily for business customers. If you use the Services on behalf of a company or other legal entity, “you” and “Customer” mean that entity and its Authorized Users. You represent that you have authority to bind that entity.
Nothing in these Terms excludes or limits any right that cannot lawfully be excluded or limited.
Definitions
1. “Authorized User” means an individual permitted by the Customer to use the Services.
2. “Customer Data” means information, content, recordings, transcripts, prompts, scripts, contact details, files, instructions, and other materials submitted to or processed through the Services by or for the Customer.
3. “Order Form” means an ordering document, proposal, or online checkout identifying the Services, fees, and subscription term.
4. “Output” means content generated through the Services in response to Customer Data or instructions.
5. “Subscription Term” means the period during which the Customer is entitled to use paid Services.
Accounts and Authorized Users
You must provide accurate, current, and complete account information. You are responsible for all activity through your account and for ensuring that only Authorized Users have access.
1. Protect credentials, API keys, devices, and authentication information.
2. Use appropriate access permissions and promptly remove former users.
3. Immediately notify IBTx.ai of suspected unauthorized access or security incidents.
4. Do not share individual credentials unless the applicable plan expressly permits shared access.
Customer Responsibilities
The Customer is responsible for all workflows, prompts, scripts, campaigns, contact lists, integrations, configurations, and content submitted through its account.
1. Maintain all rights, permissions, licences, and lawful grounds required to provide Customer Data.
2. Ensure that instructions and use of the Services comply with applicable law.
3. Ensure that claims, offers, and communications are accurate and not misleading.
4. Implement suitable human supervision and escalation where reasonably necessary.
5. Review AI-generated content before relying on it for material decisions.
6. Ensure that Authorized Users comply with these Terms.
AI Services and Outputs
AI and machine-learning technologies are probabilistic and may generate content that is inaccurate, incomplete, outdated, misleading, biased, or inappropriate. IBTx.ai does not guarantee that Output will be accurate, unique, suitable, or error-free.
Output must not be treated as legal, medical, financial, employment, regulatory, or other professional advice. IBTx.ai does not guarantee revenue, conversion, productivity, staffing, customer-satisfaction, or other commercial results.
The Customer must implement human review for material, sensitive, high-risk, or legally significant decisions and must not use the Services to make solely automated decisions materially affecting legal rights or access to employment, credit, housing, healthcare, insurance, education, or essential services unless expressly approved in writing and lawful.
AI Disclosure and Impersonation
The Customer must not deceive individuals into believing they are communicating with a particular human when that representation would be false, misleading, or unlawful. Where required by law or reasonably appropriate, the Customer must disclose that an individual is interacting with an automated or AI-powered system.
The Customer must not configure an AI employee to impersonate a real person, government official, regulated professional, financial institution, emergency service, or other protected identity without lawful authority.
Calls, Messages, Marketing, and Recordings
For telephone, voice, SMS, messaging, email, marketing, lead-generation, or recording features, the Customer is responsible for compliance with all applicable telecommunications, marketing, do-not-call, opt-out, caller-identification, calling-time, recording-consent, privacy, and AI-disclosure requirements.
The Customer must obtain legally required consents before contacting an individual or recording, transcribing, monitoring, storing, or analysing a communication and must maintain reasonable evidence of the source and status of contact data and consent.
IBTx.ai may suspend communications reasonably believed to be unlawful, deceptive, abusive, harmful, or likely to damage the Services or third-party networks.
Acceptable Use
The Customer may use the Services only for lawful business purposes and must not use or permit them to:
1. Violate law, regulation, court order, contractual obligation, or third-party rights.
2. Generate or distribute fraudulent, deceptive, defamatory, threatening, discriminatory, or unlawful content.
3. Conduct phishing, credential theft, malware distribution, identity theft, unauthorized surveillance, or fraud.
4. Send spam or unlawful unsolicited calls, messages, emails, or marketing communications.
5. Falsify caller identification or deceptively impersonate another person or entity.
6. Infringe intellectual-property, confidentiality, privacy, publicity, or data-protection rights.
7. Collect or process data without a lawful basis or required permission.
8. Process highly sensitive information unless expressly authorized and appropriately protected.
9. Exploit or target children or vulnerable individuals.
10. Interfere with security, integrity, availability, or performance.
11. Introduce malware or attempt unauthorized access, vulnerability testing, or security circumvention.
12. Reverse engineer, scrape, decompile, disassemble, or discover underlying components except where law prohibits restriction.
13. Circumvent rate limits, usage restrictions, or subscription limits.
14. Resell, sublicense, lease, or provide the Services to third parties without written permission.
15. Use the Services to train or develop a competing product or publish unauthorized benchmarks.
Customer Data
As between the parties, the Customer retains ownership of Customer Data. The Customer grants IBTx.ai and authorized service providers a limited, non-exclusive, worldwide licence to host, copy, transmit, process, display, and use Customer Data only as reasonably necessary to provide and secure the Services, execute instructions, provide support, comply with law, enforce these Terms, and generate aggregated or de-identified analytics.
The Customer represents that it has all rights and lawful authority required to provide and process Customer Data.
AI Training and Service Improvement
IBTx.ai will not use identifiable Customer Data—including conversations, recordings, transcripts, prompts, documents, contact lists, or Output—to train general-purpose or publicly available AI models unless the Customer provides separate, express written authorization.
IBTx.ai may process Customer Data to provide requested functionality, generate Output, maintain context, provide support, prevent abuse, diagnose errors, test performance, and maintain security.
IBTx.ai may use aggregated or de-identified information to improve security, reliability, routing, performance, and capacity, provided that such information cannot reasonably identify the Customer or an individual.
Where technically available, IBTx.ai will configure contracted AI providers so Customer Data submitted through enterprise or API services is not used to train their generally available models.
Personal Data and Privacy
Personal-data processing is described in the IBTx.ai Privacy Policy. Each party is responsible for applicable data-protection law. Where IBTx.ai processes personal data for the Customer, the Customer is responsible for determining the purpose and lawful basis, providing notices, handling individual requests, and obtaining required permissions or consents. A Data Processing Agreement may apply.
The Customer must not submit sensitive personal data, health information, biometric data, government identifiers, financial credentials, complete payment-card data, or children’s data unless the relevant feature supports it, appropriate contractual and security safeguards are in place, and the processing is lawful.
Security
IBTx.ai will maintain reasonable administrative, organizational, and technical safeguards designed to protect Customer Data against unauthorized access, loss, alteration, or disclosure. No online service is completely secure, and IBTx.ai does not guarantee that incidents will never occur and IBTx.ai is not liable for any damages or loss of business may occur to Customer due to any breach, data loss or interruptions in any of services.
The Customer is responsible for securely configuring its account, devices, integrations, permissions, authentication, and data exports.
Confidentiality
“Confidential Information” means non-public information identified as confidential or reasonably understood to be confidential, including Customer Data, pricing, business plans, credentials, security information, product designs, and non-public platform functionality.
Each receiving party will use Confidential Information only to perform or exercise rights under these Terms, protect it with at least reasonable care, and disclose it only to personnel and providers who need access and are subject to confidentiality obligations.
Confidential Information excludes information lawfully known without restriction, public through no breach, lawfully received from another source, or independently developed without use of the other party’s information. Legally compelled disclosure is permitted, with notice where lawful.
Subscription Plans
Services may be offered through monthly, quarterly, annual, usage-based, customized, or other plans. The applicable plan, term, features, fees, limits, and additional conditions appear at purchase or in an Order Form.
1. Subscription fees are charged in advance.
2. Usage and overage fees may be charged in arrears.
3. Unused allowances do not carry forward unless expressly stated.
4. Taxes, duties, telecommunications charges, and third-party charges may be additional.
5. All subscription plans are monthly / quarterly / annual commitment based on subscribed plan. All payments made or processed from customers are non-refundable.
Automatic Renewal
Subscriptions automatically renew for successive periods equal to the current Subscription Term. The Customer authorizes the applicable fees and taxes to be charged using its payment method.
To prevent renewal, the Customer must cancel through available account settings or contact IBTx.ai before the renewal date. Cancellation takes effect at the end of the current paid term.
Fees, Taxes, and Payment
The Customer will pay all fees under the applicable plan, invoice, or Order Form. Unless expressly stated, fees exclude taxes; payment obligations during a committed term are non-cancellable; fees may not be offset; and billing information must remain current.
If payment is overdue or unsuccessful, IBTx.ai may retry payment, restrict features, suspend access, or terminate affected Services after any notice required by law or contract. Charges incurred before suspension or termination remain payable.
Refunds
All Fees and Payments are non-refundable and no refunds or credits will be provided for partially used periods, unused features or allowances, plan downgrades, or early cancellation.
Price and Plan Changes
IBTx.ai may change plans, features, limits, or pricing. Material price changes will ordinarily apply from the next renewal term with reasonable advance notice. Changes required by law, security needs, or material third-party costs may take effect earlier where reasonably necessary.
Intellectual Property
The Services—including software, interfaces, documentation, models, branding, databases, and technology—are owned by or licensed to IBTx.ai and protected by intellectual-property laws.
Subject to these Terms and payment, the Customer receives a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to use the Services internally during the active Subscription Term.
Feedback may be used worldwide, perpetually, irrevocably, and royalty-free without identifying the Customer publicly as its source.
Output Ownership
Subject to applicable law, third-party rights, and compliance with these Terms, IBTx.ai does not claim ownership of Output generated specifically in response to authorized use. Output may not be unique or qualify for intellectual-property protection. The Customer must review Output for third-party rights before publishing, distributing, or commercially relying upon it.
Third-Party Services
The Services may connect with cloud, AI, telecommunications, messaging, payment, CRM, and other third-party services governed by their own terms and availability. IBTx.ai is not responsible for third-party availability, changes, processing, interruptions, or charges and may change or discontinue an integration if its provider changes or withdraws access.
Beta and Preview Features
Beta, preview, experimental, trial, or early-access features may be incomplete, changed, suspended, or discontinued at any time. Unless expressly agreed otherwise, they have no service-level commitment and are used at the Customer’s risk.
Availability and Maintenance
IBTx.ai will use commercially reasonable efforts to make the Services available, subject to maintenance, upgrades, security incidents, internet failures, third-party interruptions, and events outside reasonable control. Uninterrupted or error-free availability is not guaranteed.
Suspension
IBTx.ai may restrict or suspend Services where it reasonably believes the Customer violated these Terms; payment is overdue; use creates security, legal, operational, or reputational risk; communications may be unlawful or abusive; suspension is required by an authority or provider; or immediate action is needed to prevent harm.
Where reasonably possible, notice and an opportunity to remedy will be provided. Immediate suspension may occur where delay could create harm, legal exposure, or security risk.
Termination
Either party may terminate affected Services if the other materially breaches these Terms and does not cure the breach within 30 days after written notice.
IBTx.ai may terminate immediately for an incurable breach, fraud, unlawful communications, serious security violations, legal prohibition, insolvency, cessation of business, or unavailability of an essential third-party service.
Cancellation does not remove payment obligations for an existing committed term.
Data Export and Deletion
During the Subscription Term, the Customer may export Customer Data using available functionality. For 30 days after expiration or termination, IBTx.ai will, where technically supported and subject to payment of outstanding fees, allow a standard export request.
After that period, Customer Data will be deleted from active production systems. Backup copies will expire through ordinary rotation within 30 additional days. Information required for legal, tax, security, fraud-prevention, or dispute-resolution purposes may be retained for the required period and will not be used for unrelated purposes.
IBTx.ai may delete data sooner where requested, required by law, necessary for security, or stated in an Order Form.
Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” IBTx.ai DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND UNINTERRUPTED OPERATION.
IBTx.ai does not warrant that the Services will meet every requirement, be uninterrupted or error-free, correct every defect, produce accurate Output, prevent every data loss or unauthorized access, or achieve a particular commercial result. Nothing excludes a right that cannot lawfully be excluded.
Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profit, revenue, goodwill, anticipated savings, business opportunity, or data.
IBTx.ai’s total aggregate liability arising from the Services or these Terms will not exceed fees paid or payable for the affected Services during the 6 months preceding the event giving rise to the claim.
For breach of confidentiality, a verified personal-data breach caused by failure to comply with contractual security obligations, or the enterprise intellectual-property indemnity, the aggregate cap is two times the fees paid or payable during that 6-month period.
These limits apply regardless of legal theory and even if damage was foreseeable. Nothing limits liability that cannot lawfully be limited, including fraud, fraudulent misrepresentation, or wilful misconduct.
Customer Indemnification
The Customer will defend, indemnify, and hold harmless IBTx.ai and its officers, employees, contractors, and affiliates from third-party claims, penalties, damages, losses, and reasonable legal costs arising from Customer Data; Customer products, offers, campaigns, calls, recordings, scripts, or contact lists; failure to obtain consent; infringement of third-party rights; unlawful use; or breach of these Terms.
IBTx.ai will give reasonable notice and cooperation. The Customer may not settle in a manner admitting liability by or imposing an obligation on IBTx.ai without prior written approval.
Enterprise Intellectual-Property Indemnity
This section applies only to Customers purchasing an enterprise subscription under an executed Order Form.
IBTx.ai will defend an enterprise Customer against a third-party claim alleging that authorized use of the unmodified IBTx.ai platform directly infringes that party’s patent, copyright, or trademark and will pay damages finally awarded or amounts approved in settlement.
The Customer must promptly notify IBTx.ai, give it sole control of defence and settlement, reasonably cooperate at IBTx.ai’s expense, and not admit liability or settle without written approval.
This indemnity does not cover claims arising from Customer Data, prompts, scripts, campaigns, Output, Customer products, modifications, use contrary to documentation, unapproved combinations, continued use after notice, third-party or open-source components governed by separate terms, or compliance with Customer designs or instructions.
IBTx.ai may obtain continued-use rights, modify or replace the affected Service with materially equivalent functionality, or terminate the affected Service and refund prepaid fees for its unused portion. This section states the exclusive remedy for third-party intellectual-property infringement.
Changes to the Services
IBTx.ai may modify, enhance, replace, or discontinue features. If a change materially reduces core paid functionality during an active term, IBTx.ai will use reasonable efforts to give advance notice or a commercially reasonable alternative, except for changes driven by law, security, or circumstances outside reasonable control.
Changes to These Terms
IBTx.ai may update these Terms. Reasonable advance notice of material changes will be provided through the Services, by email, or on the website. Unless required by law or urgent security needs, material changes ordinarily apply from the next renewal term. Continued use after revised Terms become effective constitutes acceptance.
Force Majeure
Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, labour dispute, internet or telecommunications failure, power outage, cyberattack, governmental action, sanctions, and failure of cloud, AI, messaging, or telecommunications providers. This does not excuse fees already due.
Governing Law and Jurisdiction
These Terms and related disputes are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai, without regard to conflict-of-law principles.
The courts of Dubai, United Arab Emirates, have exclusive jurisdiction, except where applicable law requires otherwise. Before formal proceedings, each party will use reasonable good-faith efforts to resolve the dispute through written notice and commercial discussions.
Notices
IBTx.ai may provide notices through the Services, by email, through the account, or by another reasonable electronic method. The Customer must keep contact information current.
Legal notices to IBTx.ai must be sent to info@ibtx.ai and clearly identify the sender, account, relevant facts, and requested resolution.
Assignment and Relationship
The Customer may not assign these Terms, its account, or subscription without prior written approval. IBTx.ai may assign these Terms in connection with a merger, reorganization, financing, asset sale, or transfer of the relevant business.
The parties are independent contractors. These Terms do not create a partnership, joint venture, franchise, agency, fiduciary, employment, or exclusive relationship.
General Provisions
These Terms, the Privacy Policy, applicable Order Forms, Data Processing Agreements, and incorporated written agreements constitute the entire agreement concerning the Services.
If a provision is invalid or unenforceable, it will be modified to the minimum extent necessary and the remainder will continue. Failure to enforce is not a waiver. Headings do not affect interpretation. No third party receives enforcement rights unless expressly stated.
Electronic acceptance, signatures, and digital orders have the same effect as physical signatures to the extent permitted by law.
Contact Us
Phone: +9714 5435444
Email: info@ibtx.ai.
Platform: IBTx.ai
Office: 1901–1908, Al Shafar Tower 1, TECOM, P.O. Box 124372, Dubai, United Arab Emirates
