More Sales. More Repeat Customers. Less Manual Effort.
The AI Customer Experience Platform Built for Retail Stores & E-Commerce Businesses.
Retail success depends on three things: converting browsers into buyers, serving customers fast enough to keep them satisfied, and keeping them coming back. IBTx.ai automates all three - recovering abandoned carts, resolving customer queries instantly, running loyalty campaigns that drive repeat purchases, and building the customer relationships that turn first-time shoppers into lifelong brand advocates.
Average E-Commerce
Cart Abandonment Rate
Higher Repeat Purchase
Rate With Loyalty AI
Of Customer Queries
Resolved by AI Instantly
Customer Support
Without Extra Staff
You Are Losing Revenue at Every Stage of the Customer Journey.
Cart Abandonment
Most shoppers leave without completing their purchase. Without automated cart recovery campaigns, those customers rarely return, leaving valuable sales and revenue.
Slow Customer Support
Customers waiting hours for product questions, order updates, or return assistance quickly lose trust, leave poor reviews, and choose faster competitors instead.
No Post-Purchase
Customers who never hear from your brand after buying are unlikely to return. Without ongoing loyalty campaigns, repeat purchases and customer lifetime value decline.
Manual Returns & Queries
Handling repetitive return requests and customer enquiries manually wastes valuable staff time that could be focused on increasing sales and growing your business.
Your AI-Powered Retail Revenue Engine. Running 24/7 Across Every Channel.
RETAIL & E-COMMERCE
IBTx.ai AI for Retail Stores, Online Shops & E-Commerce Brands
From abandoned cart recovery to loyal repeat customers, IBTx.ai manages every key revenue moment in your retail journey. Your AI Sales Employee captures leads and recovers lost sales, while your AI CX Employee handles customer support, returns, and order tracking instantly.
Your AI Retention Employee keeps customers engaged through loyalty campaigns, win-back sequences, and personalised post-purchase journeys. Every channel. Every customer. 24/7.
Find Products
Compare Products
Check Availability
Apply Discount Code
Checkout Assistance
Return & Exchange
Every Revenue Moment in Your Retail
Journey.
Automated by IBTx.ai.
From abandoned cart to loyal repeat customer - every touchpoint in your retail customer journey covered, converted, and optimised
Abandoned Cart Recovery
Recover Up to 30% of Abandoned Carts With Intelligent, Personalised Recovery Campaigns.
IBTx.ai recovers lost retail revenue by automatically engaging customers who abandon their carts. Personalised WhatsApp and email campaigns remind shoppers, address purchase hesitation, and bring them back to complete their orders.
What this means for your business:
- Automated Cart Recovery Triggers
- Limited-Time Purchase Incentives
- Recovery Campaign Testing
- Personalised Abandoned Cart Messages
- Multi-Step Recovery Sequences
- Revenue Recovery Analytics & campaign
Customer Support — Orders, Returns & Queries
Resolve Every Customer Query Instantly - Without Adding to Your Support Team.
IBTx.ai automates retail customer support across website chat, WhatsApp, and email—handling order tracking, returns, refunds, product questions, and stock updates instantly. Customers receive faster service while your team focuses on complex, high-value interactions.
What this means for your business:
- 24/7 Order status & delivery tracking queries
- Refund status updates sent proactively
- Out-of-stock notifications and suggestions
- Automated Return Management
- Instant Product Information & availability
- Complaint escalation to human agents
AI Product Recommendations & Upsell
Increase Average Order Value With AI-Powered Product Recommendations and Upsell.
IBTx.ai increases retail revenue by delivering intelligent product recommendations through website chat and WhatsApp. AI analyses customer behaviour, purchase history, and preferences to suggest relevant products, bundles, and offers at the right moment.
What this means for your business:
- AI-Powered Product Recommendations
- Automated Bundle Offers
- Back-in-Stock Customer Alerts
- Smart Upsell & Cross-Sell Suggestions
- Targeted Product Launch Campaigns
- Seasonal Promotion Recommendations
Loyalty Programme Automation
Run a World-Class Loyalty Programme at Scale - With Zero Manual Management.
IBTx.ai automates your retail loyalty programme by tracking purchases, managing rewards, and delivering personalised member offers. Build stronger customer relationships, increase repeat purchases, and turn loyal shoppers into brand advocates.
What this means for your business:
- Automated loyalty point & reward tracking
- Exclusive member early access campaigns
- Referral reward automation
- Tiered Loyalty Programme Management
- Birthday & Anniversary Rewards
- Loyalty programme performance analytics
Win-Back Campaigns for Lapsed Customers
Bring Back Every Customer Who Has Not Purchased in 30, 60, or 90 Days - Automatically.
IBTx.ai re-engages inactive customers with personalised win-back campaigns based on purchase history and behaviour. Automated WhatsApp, email, and SMS sequences help recover lost customers, increase repeat purchases, and maximise customer lifetime value.
What this means for your business:
- Automated Lapsed Customer Identification
- Multi-Channel Customer Re-Engagement
- Win-Back Campaign Optimisation
- Personalised Win-Back Campaigns
- Time-Limited Recovery Offers
- Revenue Recovery Analytics
Post-Purchase Engagement & Review Requests
Turn Every Completed Purchase Into a Loyalty Moment and a 5-Star Online Review.
IBTx.ai automates the post-purchase customer journey with delivery updates, personalised follow-ups, product guidance, and review requests. Strengthen customer relationships, increase satisfaction, generate more reviews, and create loyal brand advocates after every purchase.
What this means for your business:
- Automated order and dispatch notifications
- Product Care & Usage Guidance
- Google and platform Review Campaigns
- Delivery confirmation with thank you message
- Satisfaction Surveys 5 days after delivery
- Cross-sell recommendation sent 7–14 days
Flash Sale & Promotional Campaign Execution
Launch Flash Sales and Promotions to Your Entire Customer Base in Minutes.
IBTx.ai helps retail businesses maximise sales during peak moments with targeted WhatsApp and email campaigns. Launch flash sales, seasonal promotions, and VIP offers instantly while reaching the right customers with personalised messages that drive conversions.
What this means for your business:
- WhatsApp broadcast campaigns to customer
- Segmented Customer Offers
- Seasonal and event-based promotions
- Sale announcements with promotional codes
- VIP customer early access campaigns
- Campaign performance tracking
In-Store & Click-and-Collect Experience
Enhance the Physical Retail Experience With AI That Supports the Full Shopping Journey.
IBTx.ai connects physical and digital retail experiences by automating pre-visit enquiries, appointment bookings, in-store support, and post-visit engagement. Deliver seamless customer journeys, increase store visits, and build stronger relationships across every location.
What this means for your business:
- Shopping appointment for VIP customers
- Click-and-collect order notification
- In-store event and VIP sale campaigns
- In-store product availability checks via AI
- Post-visit satisfaction surveys and review
- Store opening, location, & facilities information
Built for Every Retail & E-Commerce Business That Runs on Customer Revenue.
Whether you sell online, in-store, or both — IBTx.ai is built to scale with your retail operation and your customer base.
E-Commerce Stores
Recover abandoned carts, increase repeat purchases through loyalty campaigns, and strengthen customer relationships - fully automated.
Fashion & Apparel
Handle sizing questions, returns, and exchanges instantly while delivering personalised style recommendations and launching new collection campaigns.
Electronics & Tech
Answer product specification questions accurately, manage warranty enquiries, and run upgrade campaigns when newer models launch.
Beauty & Personal Care
Build loyal communities with personalised product recommendations, rewards, replenishment reminders, and post-purchase care tutorials.
Home & Furniture
Manage longer purchase journeys with lead nurturing, inventory updates, delivery coordination, and post-delivery satisfaction follow-ups for every customer.
Food & Grocery
Automate order tracking, delivery enquiries, substitution alerts, and repeat purchase campaigns for recurring customer relationships at scale effortlessly.
Multi-Brand Retail
Deploy dedicated AI employees for each brand with custom training, unique tone, and loyalty programmes - centrally managed from one platform seamlessly.
D2C Brands
Build direct customer relationships through personalised post-purchase journeys, community campaigns, and ambassador referral programmes.
IBTx.ai Platform - Configured for Retail & E-Commerce.
Every IBTx.ai capability active from day one — working together to cover your entire retail customer journey from first browse to loyal repeat customer.
AI Chat Employee
Recovers abandoned carts, answers product queries, drives upsell, and captures leads across website chat and WhatsApp — 24/7.
AI Voice Employee
Resolves every customer support query - orders, returns, refunds, tracking - instantly across chat, WhatsApp, and email.
AI Retention Employee
Runs loyalty campaigns, win-back sequences, post-purchase follow-ups, and flash sale campaigns automatically.
CX Automation
Cart recovery, loyalty rewards, win-back sequences, and review requests all running on autopilot without manual intervention.
Unified Communication
Complete customer purchase history, LTV scoring, and behavioural segmentation for precise campaign targeting.
Customer Intelligence
Purchase behaviour analysis, product affinity mapping, churn risk scoring, and upsell opportunity identification.
Reputation Management
Automated review requests after every successful purchase building your online retail reputation systematically.
CX Analytics & Reporting
Cart recovery rates, campaign ROI, customer LTV, support resolution times, and repeat purchase rate analytics.
What IBTx.ai Delivers for Retail & E-Commerce Businesses!
These are the outcomes retail businesses achieve when every cart is recovered, every query is answered instantly, and every customer is kept engaged.
Cart Recovery
Rate With AI Campaigns
Higher Customer
Lifetime Value
Support Queries
Resolved by AI
Increase in Repeat
Purchase Rate
Stop Losing Sales at Every Stage of the Customer Journey.
IBTx.ai gives your retail business the AI infrastructure to recover more carts, serve customers faster, and keep them coming back starting within 48 hours.
- Automated Abandoned Cart Recovery Campaigns
- 24/7 Instant Customer Support Resolution
- Fully Automated Loyalty Programme Management
- Monthly Automated Customer Win-Back Campaigns
- Post-Purchase Review Generation Campaigns
- Instant Flash Sale Campaign Launches
- AI Product Recommendations & Upselling
- Dedicated Success Manager your AI Performance Monthly
Words from Those Who Love Using IBTx.ai
“IBTx.ai has connected everything in minutes—now we run our entire workflow from one clear dashboard!”
“IBTx.ai helps us qualify leads, answer policy questions, and automate renewals. Our conversion rate improved by 38%.”
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
“Reservations are up, guests are happier, and our repeat business has grown steadily since we started using IBTx.ai.”
"From membership inquiries to class bookings, IBTx.ai handles everything seamlessly and keeps our members engaged.”
“Setting up IBTx.ai was incredibly simple. Within hours, our AI employees were handling customer queries 24/7 without missing a beat.”
“ From scattered systems to a single source of truth—IBTx.ai made it effortless!"
"The AI Chat Employee helped us convert more leads by responding instantly. We saw a noticeable increase in sales within weeks.”
“From booking inquiries to traveler support, IBTx.ai transformed our customer experience. Bookings increased, and our customer loyalty has grown significantly.”
“IBTx.ai helped us capture 3x more property leads and schedule viewings automatically. Our closing rate has never been better.”
"Appointment reminders and patient follow-ups are now fully automated. No-shows reduced by 60% and patient satisfaction is higher than ever."
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
Words of our valuable customers
Words from Those Who Love Using IBTx.ai
Experience the future of Customer Experience with AI Workforce built to simplify Customer Conversations, Improve Service and Drive Growth. All on 1 Platform. IBTx. ai
“IBTx.ai has connected everything in minutes—now we run our entire workflow from one clear dashboard!”
“IBTx.ai helps us qualify leads, answer policy questions, and automate renewals. Our conversion rate improved by 38%.”
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
“IBTx.ai helped us automate client communication and respond faster to inquiries. We’re winning more clients and closing deals more efficiently than ever.”
“Reservations are up, guests are happier, and our repeat business has grown steadily since we started using IBTx.ai.”
"From membership inquiries to class bookings, IBTx.ai handles everything seamlessly and keeps our members engaged.”
“Setting up IBTx.ai was incredibly simple. Within hours, our AI employees were handling customer queries 24/7 without missing a beat.”
“ From scattered systems to a single source of truth—IBTx.ai made it effortless!"
"The AI Chat Employee helped us convert more leads by responding instantly. We saw a noticeable increase in sales within weeks.”
“ Our customers love the fast, personalized responses. IBTx.ai made our support experience feel premium."
“The AI Voice Employee handles calls seamlessly, reducing wait times and improving customer engagement across all channels.”
“From booking inquiries to traveler support, IBTx.ai transformed our customer experience. Bookings increased, and our customer loyalty has grown significantly.”
“IBTx.ai helped us capture 3x more property leads and schedule viewings automatically. Our closing rate has never been better.”
"Appointment reminders and patient follow-ups are now fully automated. No-shows reduced by 60% and patient satisfaction is higher than ever."
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
“Our AI Chat Employee handles thousands of customer queries daily and helps us convert more visitors into loyal customers.”
“IBTx.ai streamlined our admissions process and student inquiries. Enrollment increased by 45% in just one semester."
