The Command Centre for Your Entire Customer Operation.
Every Interaction. Every Workflow. Every Automation. Every Insight. One Unified Platform!
Integrated Platform
Capabilities
Unified Dashboard —
All Channels, All Data
Complete Customer
View in Real Time
Eleven Capabilities. Deeply Integrated. Powerfully Unified.
Conversational AI
Natural Language AI That Understands Intent, Maintains Context, and Responds Like Your Best Team Member.
At the heart of IBTx.ai is a powerful Conversational AI engine that makes every customer interaction feel natural, intelligent, and human.
Unlike keyword-based chatbots, it understands intent, emotion, and context—not just words—delivering accurate, human-like responses that build trust.
It supports multi-turn conversations, remembers context, understands colloquial English and Arabic, and continuously improves with every interaction.
What this means for your business:
- Natural language understanding
- Intent detection
- English and Arabic language processing built in
- Tone responses based on customer sentiment
- Multi-turn conversation memory
- Handles ambiguous, and complex queries
- Continuous learning with every conversation.
- Seamless Escalation to the team
Average AI
Response Time
Query Understanding
Accuracy
Simultaneous
Conversations
Unified Communication
One inbox for every customer conversation across every channel. Zero missed messages.
Customers reach you through WhatsApp, live chat, email, phone, Facebook, Instagram, and SMS. Without a unified system, teams get lost in tabs—missing messages, losing context, and delivering inconsistent service.
IBTx.ai unifies every conversation into one intelligent inbox. Each thread comes with full history, customer profile, sentiment, and AI-suggested responses—instantly visible and easy to act on.
Your team sees everything. Misses nothing. Every channel, every message—handled with consistent speed and quality.
What this means for your business:
- Unified inbox for all channels
- Auto-attached customer CRM profiles
- Intelligent routing to right agent
- Team inbox with assignment, and priority
- Complete cross-channel conversation history
- AI-powered reply suggestions instantly
- Native formatting per channel per message
- From Read to delivery status tracking
AI Appointment Management
End-to-end scheduling automation that handles booking, confirmation, reminders, and rescheduling.
What this means for your business:
- Book appointments across all channels
- Real-time sync prevents double bookings
- Instant confirmation with full details
- Automated pre-appointment reminders
- Self-serve rescheduling and cancellations
- Multi-location calendar management
- No-show tracking and follow-ups
- Full CRM appointment history logged
Reduction in
No-Shows
More Appointments
Booked Per Month
Double-Bookings
Ever
CRM & Contact Management
A Complete, Real-Time View of Every Customer — Every Interaction, Every Deal, Every Opportunity.
Your CRM should be the memory of your business—not another system your team avoids.
IBTx.ai’s CRM automatically captures every lead, conversation, and interaction across every channel, creating a complete, always up-to-date customer profile.
No manual data entry. No silos. No outdated records. Every customer interaction updates the CRM automatically, giving your team the full context before every conversation.
What this means for your business:
- Automatic lead and contact capture
- Complete customer interaction timeline
- Built-in pipeline and deal tracking
- AI-powered contact enrichment
- Custom fields, tags, and segments
- AI lead scoring and prioritisation
- Dynamic smart customer lists
- Instant search across all contacts
Ticket Management Every
Every Support Request Logged, Categorised, Prioritised, and Routed -Automatically. Nothing Ever Lost.
What this means for your business:
- Automatic ticket creation across channels
- AI-powered ticket categorisation
- Smart priority scoring
- Intelligent team routing
- SLA tracking and alerts
- Real-time ticket status updates
- Automated customer satisfaction surveys
- Comprehensive ticket performance analytics
CX Automation
Build Powerful Automation Workflows That Trigger the Right Action at Exactly the Right Moment.
The most scalable businesses run on intelligent automation, not manual work.
IBTx.ai’s CX Automation lets you build powerful, no-code workflows that automate actions based on customer behaviour, pipeline stage, ticket status, time, or custom triggers.
From lead capture to follow-ups and customer engagement, every workflow runs automatically from a single visual builder.
What this means for your business:
- No-code visual workflow builder
- Multi-step automated journeys
- Smart conditional logic
- Automatic team task assignment
- Event-based automation triggers
- Cross-channel workflow automation
- Time-based automated actions
- Workflow performance analytics
Reduction in
Manual Follow-Up Tasks
More Customer Touchpoints
Without Extra Headcount
Missed Actions
or Follow-Ups
Reputation Management
Monitor, Protect, and Grow Your Brand Reputation - Automatically, Across Every Review Platform.
What this means for your business:
- Automated review request campaigns
- Multi-platform review collection
- Optimised review request timing
- Private handling of negative feedback
- Real-time reputation monitoring
- AI-powered review response suggestions
- Reputation score and trend reports
- Competitor reputation benchmarking
Sentiment Detection
AI Reads the Emotional Tone of Every Customer Interaction in Real Time - Before It Becomes a Crisis.
What this means for your business:
- Real-time sentiment analysis
- Sentiment scoring for every interaction
- Historical customer satisfaction tracking
- Sentiment trends and insights
- Detects customer emotions instantly
- Instant negative sentiment alerts
- AI-powered escalation priority
- Early churn risk detection
Faster Identification
of At-Risk Customers
Reduction in
Escalated Complaints
Sentiment Score on
Every Interaction
Customer Intelligence
Deep AI-Driven Insights Into Every Customer — Who They Are, What They Want, and What They'll Do Next.
Customer data is only valuable when it drives action. IBTx.ai transforms every customer interaction into real-time AI-powered insights, helping you identify high-value customers, predict churn, understand buying behavior, uncover growth opportunities, and make smarter business decisions - all from a single, continuously updated view of your customers.
What this means for your business:
- Customer lifetime value scoring
- Customer segment intelligence
- Product affinity recommendations
- Sentiment trends and insights
- Early churn risk detection
- Customer engagement scoring
- AI-powered predictive insights
- Exportable intelligence reports
CX Analytics & Reporting
Every KPI. Every Performance Metric. Every Revenue Attribution. In One Comprehensive Dashboard.
Better decisions start with better visibility. IBTx.ai provides real-time analytics across your entire customer operation-from AI conversations and agent performance to lead conversion, customer satisfaction, ticket resolution, and revenue attribution.
Track every metric, uncover actionable insights, and receive automated reports that keep your team informed and your business moving forward.
What this means for your business:
- Channel and AI performance analytics
- AI-to-sale conversion tracking
- Ticket resolution and SLA tracking
- AI and automation revenue tracking
- Response performance by AI Agent channel
- Booking and no-show tracking
- Customer satisfaction reporting
- Automated performance reports
Visibility Into Your
Customer Operation
Data Available
Anytime, Anywhere
Reports Delivered
to Your Inbox
Live Dashboard
See Everything That's Happening in Your Customer Operation - Right Now. In Real Time.
Your entire customer operation, live in one place. The IBTx.ai Live Dashboard gives you real-time visibility into AI conversations, tickets, agents, appointments, sentiment alerts, and key performance metrics-all from a single screen.
Monitor operations as they happen, make faster decisions, and stay in complete control with a live view of your business.
What this means for your business:
- Live view of all AI and human conversations
- Live agent availability & performance updates
- Live sentiment alerts - flagged conversations
- End to End Live revenue pipeline
- Real-time Ticket status overview
- Appointment overview & no-show status
- AI-Response, Resolution & Escalation Metrics
- Customizable widgets for every role
Every Channel Your Customers Use. All Managed by One AI Workforce.
Business-Trained AI That Understands Your Customers.
Every IBTx.ai capability shares data, triggers actions, and delivers insights across the entire platform - creating a compounding intelligence effect that makes your entire customer operation smarter over time.
AI + CRM
AI conversations are automatically logged to the customer's CRM, updating contacts, history, and engagement in real time.
Sentiment + Escalation
AI-powered sentiment detection ensures faster routing, smarter prioritization, and proactive customer retention.
Automation + Analytics
Track every automation to see what converts, what needs improvement, and the revenue it generates.
Appointments + Unified Inbox
Appointments from voice, chat, and WhatsApp sync to one calendar with automated reminders.
Smarter Customer Retention
Churn risk scores automatically trigger retention workflows to re-engage at-risk customers.
Real-Time Command Center.
The Live Dashboard pulls real-time data from every capability - giving you a single-screen view of your entire operation..
Stop managing customer operations across six tools.
Run everything in one.
IBTx.ai gives you every capability you need - unified, integrated, and intelligent - from AED 1,000 per month. Live within 48 hours.
- All 11 capabilities included - no gates, no paywalls
- AI, Inbox, CRM, and Analytics live from day one
- Build automations in under an hour — no code required
- One live dashboard for your entire operation
- Built-in sentiment and customer intelligence
- Dedicated CSM for ongoing optimisation
- English + Arabic support across the platform
- Fully set up in 48 hours - our team handles technical set-up
Customer experience, reimagined with AI
IBTx.ai empowers every AI employee to handle sales, support, reception, retention, and customer engagement while following your business rules, knowledge, and brand voice across every channel.
Words of Who loved Using Mindverse
“IBTx.ai has connected everything in minutes—now we run our entire workflow from one clear dashboard!”
“IBTx.ai helps us qualify leads, answer policy questions, and automate renewals. Our conversion rate improved by 38%.”
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
“Reservations are up, guests are happier, and our repeat business has grown steadily since we started using IBTx.ai.”
"From membership inquiries to class bookings, IBTx.ai handles everything seamlessly and keeps our members engaged.”
“Setting up IBTx.ai was incredibly simple. Within hours, our AI employees were handling customer queries 24/7 without missing a beat.”
“ From scattered systems to a single source of truth—IBTx.ai made it effortless!"
"The AI Chat Employee helped us convert more leads by responding instantly. We saw a noticeable increase in sales within weeks.”
“From booking inquiries to traveler support, IBTx.ai transformed our customer experience. Bookings increased, and our customer loyalty has grown significantly.”
“IBTx.ai helped us capture 3x more property leads and schedule viewings automatically. Our closing rate has never been better.”
"Appointment reminders and patient follow-ups are now fully automated. No-shows reduced by 60% and patient satisfaction is higher than ever."
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
Words of our valuable customers
Words from Those Who Love Using IBTx.ai
Experience the future of Customer Experience with AI Workforce built to simplify Customer Conversations, Improve Service and Drive Growth. All on 1 Platform. IBTx. ai
“IBTx.ai has connected everything in minutes—now we run our entire workflow from one clear dashboard!”
“IBTx.ai helps us qualify leads, answer policy questions, and automate renewals. Our conversion rate improved by 38%.”
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
“IBTx.ai helped us automate client communication and respond faster to inquiries. We’re winning more clients and closing deals more efficiently than ever.”
“Reservations are up, guests are happier, and our repeat business has grown steadily since we started using IBTx.ai.”
"From membership inquiries to class bookings, IBTx.ai handles everything seamlessly and keeps our members engaged.”
“Setting up IBTx.ai was incredibly simple. Within hours, our AI employees were handling customer queries 24/7 without missing a beat.”
“ From scattered systems to a single source of truth—IBTx.ai made it effortless!"
"The AI Chat Employee helped us convert more leads by responding instantly. We saw a noticeable increase in sales within weeks.”
“ Our customers love the fast, personalized responses. IBTx.ai made our support experience feel premium."
“The AI Voice Employee handles calls seamlessly, reducing wait times and improving customer engagement across all channels.”
“From booking inquiries to traveler support, IBTx.ai transformed our customer experience. Bookings increased, and our customer loyalty has grown significantly.”
“IBTx.ai helped us capture 3x more property leads and schedule viewings automatically. Our closing rate has never been better.”
"Appointment reminders and patient follow-ups are now fully automated. No-shows reduced by 60% and patient satisfaction is higher than ever."
“From onboarding to customer support, IBTx.ai has improved our response time and customer satisfaction significantly.”
“Our AI Chat Employee handles thousands of customer queries daily and helps us convert more visitors into loyal customers.”
“IBTx.ai streamlined our admissions process and student inquiries. Enrollment increased by 45% in just one semester."
